Payment Terms
These Payment Terms explain how payments are accepted, processed, and verified for orders placed on the Banjosa Naturals website.
Accepted Payment Methods
We currently accept the following payment methods where available at checkout [VERIFY]:
- Cash on Delivery (COD)
- EasyPaisa
- JazzCash
- Bank transfer
Available payment methods may vary based on your location, order value, delivery area, technical gateway availability, or fraud-prevention review .
When Payment Is Collected
Cash on Delivery: Payment is collected when your order is delivered.
EasyPaisa, JazzCash, card, and bank transfer orders: Payment must be successfully completed before your order is processed and dispatched.
Cash on Delivery Orders
COD is offered to make first-time online shopping easier for eligible customers in Pakistan. Please make sure the stated delivery address and phone number are accurate so our courier partner can complete your order successfully.
We reserve the right to limit or disable COD for certain locations, high-value orders, repeated failed deliveries, or suspicious order patterns.
Failed, Declined, or Pending Payments
If your prepaid payment fails, is declined, or remains pending, your order may not be confirmed until payment is successfully received. If an amount is temporarily deducted during a failed transaction, the reversal timeline depends on your bank, wallet provider, or payment gateway.
If you are unsure whether your payment went through, please contact us before placing a duplicate order.
Security and Fraud Prevention
We may perform order verification checks to protect customers and reduce fraudulent transactions. This may include confirming customer details, delivery information, or payment proof for selected orders.
For your security, please do not share one-time passwords, card PINs, or sensitive banking credentials with anyone claiming to represent Banjosa Naturals.
Invoices and Payment Records
An order confirmation and payment summary will be shared by email, SMS, WhatsApp, or inside your account where applicable. Please keep your order number for future support, returns, or refund requests.
If you need a formal invoice, or payment confirmation, please contact our support team at grand.cosmeticpk@gmail.com and include your order number.
Refunds Related to Payments
Approved refunds are handled according to our Return & Refund guidance and may be returned to the original prepaid method or an approved alternate method for COD orders, such as bank transfer, EasyPaisa, or JazzCash.
Need Help with Payment?
If you need help completing a payment, confirming a bank transfer, or choosing the most suitable payment method for your order, please contact our team or message us on WhatsApp at 00923132531152.