Payment, Cash on Delivery and Order Cancellation Policy

Last updated: July 30, 2026

This policy explains the payment method, Cash on Delivery process, order verification and cancellation rules for purchases placed through Banjosa Naturals.

By placing an order through our website, you confirm that the information submitted is accurate and that you agree to the terms stated below.

1. Available payment method

Banjosa Naturals currently accepts:

Cash on Delivery — COD

Customers pay for their order when the parcel is delivered by the courier.

No advance payment is currently required for standard website orders.

If additional payment methods are introduced in the future, they will be displayed clearly on the website and checkout page.

2. Cash on Delivery availability

Cash on Delivery is available in supported delivery locations across Pakistan.

COD availability may depend on:

  • Courier coverage

  • Delivery location

  • Operational restrictions

  • Temporary courier-service interruptions

  • Complete and accurate customer information

If Cash on Delivery is unavailable for a particular location, our team will contact the customer before processing the order.

3. Amount payable

The amount payable will be shown:

  • At website checkout

  • In the order-confirmation message

  • On the order invoice, where applicable

  • On the courier parcel or COD record

Customers should pay only the officially confirmed order amount.

Do not provide any additional payment, tip, fee or charge to a courier representative unless it is clearly included in the official order total.

Please contact Banjosa Naturals immediately if a courier representative requests an unexplained additional payment.

4. Order confirmation and verification

After an order is placed, Banjosa Naturals may verify it through:

  • WhatsApp

  • Telephone call

  • SMS

  • Email

The verification process may include confirming:

  • Customer name

  • Phone number

  • Delivery address

  • Ordered products

  • Product quantity

  • Total COD amount

  • Availability to receive the parcel

An order may remain on hold or be cancelled if the customer cannot be contacted or if the submitted information is incomplete or incorrect.

Submitting an order through the website does not guarantee dispatch until the order has been reviewed and confirmed.

5. Accurate customer information

Customers are responsible for providing:

  • A complete name

  • An active phone and WhatsApp number

  • A complete delivery address

  • House, building, street and area information

  • City and province

  • A nearby landmark, where helpful

Banjosa Naturals will not be responsible for delays or failed deliveries caused by incomplete, incorrect or outdated information provided by the customer.

Please contact us as soon as possible if you notice an error in your order details.

6. Order cancellation

Customers may request cancellation within 24 hours of placing the order, provided that the parcel has not already been dispatched.

The applicable cancellation period is:

Within 48 hours of placing the order or before dispatch, whichever occurs first.

To request a cancellation, contact:

Email: info@banjosanaturals.com
WhatsApp: +92 313 2531152

Please provide:

  • Your full name

  • Order number

  • Registered phone number

  • Reason for cancellation

A cancellation is confirmed only after Banjosa Naturals acknowledges and approves the request.

7. Orders that have already been dispatched

Once an order has been dispatched, cancellation may no longer be possible because the parcel has entered the courier network.

Please contact our customer-support team immediately if you no longer require an order that has already been dispatched.

We will review the parcel status and explain the available options.

Refusing a parcel at the time of delivery without contacting Banjosa Naturals is not considered an approved cancellation or return.

Repeated refusal or failure to receive confirmed orders may affect the acceptance of future COD orders.

8. Changes to an order

Requests to change the following details must be submitted before dispatch:

  • Product

  • Quantity

  • Customer name

  • Phone number

  • Delivery address

  • City

  • Order instructions

We will try to accommodate requested changes, but changes cannot be guaranteed after order processing has started.

In some cases, the existing order may need to be cancelled and a new order placed.

9. Product prices

The price shown at checkout at the time the order is placed will normally apply to that order.

Prices may change due to:

  • Promotional campaigns

  • Product updates

  • Stock availability

  • Pricing corrections

  • Business or campaign changes

A later reduction in price does not automatically apply to an order that has already been confirmed or dispatched.

If an obvious pricing error occurs, Banjosa Naturals may contact the customer to confirm the correct price or cancel the affected order.

10. Promotional codes and discounts

Promotional codes must normally be entered during checkout unless the promotion states otherwise.

Promotional codes:

  • Cannot normally be added after an order has been confirmed

  • May have an expiry date

  • May apply only to selected products

  • May require a minimum order value

  • May not be combined with another promotion

  • May be limited to one use per customer

Only promotions officially published by Banjosa Naturals will be accepted.

11. Order acceptance

Banjosa Naturals may place an order on hold or cancel it when:

  • A product is unavailable.

  • Customer information is incomplete.

  • The delivery address is not serviceable.

  • The customer cannot be contacted for verification.

  • The order contains an obvious pricing or technical error.

  • Fraudulent activity is suspected.

  • The same order appears to have been submitted multiple times.

  • Previous confirmed COD parcels were repeatedly refused or not received.

Where possible, the customer will be informed through the contact information provided during checkout.

12. Delivery and parcel condition

Customers should inspect the external condition of the parcel at delivery where permitted by the courier.

If the parcel appears seriously damaged, opened, replaced or tampered with, take photographs or video and contact Banjosa Naturals immediately.

Some courier companies may not allow customers to open the product packaging before making the COD payment. This depends on the courier’s rules and is outside the direct control of Banjosa Naturals.

After receiving the parcel, damaged, leaking, missing or incorrect items must be reported within 48 hours under our Refund, Returns and Exchanges Policy.

13. Refunds for Cash on Delivery orders

Approved refunds for Cash on Delivery orders are not paid in cash by the courier.

An approved refund may be issued through a verified:

  • Pakistani bank account

  • Easypaisa account

  • JazzCash account

  • Other mutually agreed payment method

Approved refunds will be initiated within 48 hours after the required inspection and approval process has been completed.

Additional processing time may be required by the receiving bank or mobile-wallet provider.

14. Fraud and payment safety

Banjosa Naturals may contact customers to verify unusual, duplicated or incomplete orders.

Customers should never share:

  • Banking PIN

  • ATM PIN

  • Easypaisa or JazzCash PIN

  • One-time password

  • Debit or credit-card security code

  • Email or account password

Banjosa Naturals will never request confidential passwords or PINs through WhatsApp, telephone, email or social media.

15. Customer assistance

For payment, Cash on Delivery, confirmation, cancellation or other order-related questions, contact:

Banjosa Naturals Customer Support

Email: info@banjosanaturals.com
WhatsApp: +92 313 2531152

Please include your order number whenever possible so our team can assist you efficiently.